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AIChat Privacy Policy

1. Who We Are

AIChat specializes in developing AI-powered web agents ("chatbots") that can be integrated into clients’ websites. Clients can upload their data and company information to generate a customized chatbot for their own use. AIChat is fully compliant with the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Data You Provide Directly

When you use AIChat's platform, we may collect the following types of information:

Company Information: Details provided about your business, such as name, description, and services.
Uploaded Data: Files or datasets that you upload to train your chatbot.
Account Information: Email address, username, and other details used for account creation.

2.2 Automatically Collected Data

AIChat only collects technical data necessary for application functionality, such as:

IP addresses (to facilitate secure sessions).
Session identifiers to enable smooth navigation during your use of the platform.

3. How We Use Your Information

3.1 Purpose of Data Collection

We collect and process your information solely for:

Building and customizing your chatbot based on uploaded data.
Providing technical support and troubleshooting services.
Improving our platform’s functionality and user experience.

3.2 Legal Basis for Processing

Under GDPR, we process your information based on:

Contractual Necessity: To provide the requested chatbot services.
Consent: Where required, such as when you upload optional data or choose to provide feedback.

4. Data Storage and Retention

AIChat does not store data longer than necessary for the proper functioning of the platform and the generation of your chatbot.
Uploaded files, datasets, and other materials are temporarily stored on secure servers and deleted upon successful chatbot creation unless otherwise agreed.
Session cookies and other technical data are only retained for the duration of your session and are erased afterward.

5. Data Sharing and Transfers

AIChat does not sell, share, or rent your personal or company data to third parties.
Limited data may be shared with trusted service providers to enable core functionalities (e.g., hosting services), all of which are GDPR-compliant and under strict confidentiality agreements.
Your data is processed within regions compliant with GDPR standards.

6. Your Rights

Under GDPR, you have the following rights:

Access: Request access to the data we have about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request the deletion of your data when it is no longer necessary.
Restriction: Limit the processing of your data under certain conditions.
Data Portability: Obtain a copy of your data in a structured, commonly used format.
Objection: Object to processing based on legitimate interest or direct marketing.

To exercise these rights, contact us at info@aichat.sk.

7. Cookies and Tracking Technologies

AIChat uses only essential cookies necessary for:

User authentication.
Session management during active use.

We do not use cookies for tracking, advertising, or analytics purposes.

8. Security Measures

AIChat takes all reasonable technical and organizational measures to safeguard your data, including:

Data encryption during transfer and at rest.
Regular security audits.
Role-based access controls to limit access to sensitive information.

9. Third-Party Links

Our platform may contain links to third-party websites. AIChat is not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before providing any information.

10. Changes to This Privacy Policy

AIChat reserves the right to update this Privacy Policy to reflect changes in our services or legal obligations. Updates will be posted on this page, and significant changes will be communicated to users. Please review this Privacy Policy periodically for any updates.

AIChat Privacy Policy

1. Who We Are

2. Information We Collect

2.1 Data You Provide Directly

When you use AIChat's platform, we may collect the following types of information:

Company Information: Details provided about your business, such as name, description, and services.

Uploaded Data: Files or datasets that you upload to train your chatbot.

Account Information: Email address, username, and other details used for account creation.

2.2 Automatically Collected Data

AIChat only collects technical data necessary for application functionality, such as:

IP addresses (to facilitate secure sessions).

Session identifiers to enable smooth navigation during your use of the platform.

3. How We Use Your Information

3.1 Purpose of Data Collection

We collect and process your information solely for:

Building and customizing your chatbot based on uploaded data.

Providing technical support and troubleshooting services.

Improving our platform’s functionality and user experience.

3.2 Legal Basis for Processing

Under GDPR, we process your information based on:

Contractual Necessity: To provide the requested chatbot services.

Consent: Where required, such as when you upload optional data or choose to provide feedback.

4. Data Storage and Retention

AIChat does not store data longer than necessary for the proper functioning of the platform and the generation of your chatbot.

Uploaded files, datasets, and other materials are temporarily stored on secure servers and deleted upon successful chatbot creation unless otherwise agreed.

Session cookies and other technical data are only retained for the duration of your session and are erased afterward.

5. Data Sharing and Transfers

AIChat does not sell, share, or rent your personal or company data to third parties.

Limited data may be shared with trusted service providers to enable core functionalities (e.g., hosting services), all of which are GDPR-compliant and under strict confidentiality agreements.

Your data is processed within regions compliant with GDPR standards.

6. Your Rights

Under GDPR, you have the following rights:

Access: Request access to the data we have about you.

Rectification: Request correction of inaccurate or incomplete data.

Erasure: Request the deletion of your data when it is no longer necessary.

Restriction: Limit the processing of your data under certain conditions.

Data Portability: Obtain a copy of your data in a structured, commonly used format.

Objection: Object to processing based on legitimate interest or direct marketing.

To exercise these rights, contact us at info@aichat.sk.

7. Cookies and Tracking Technologies

AIChat uses only essential cookies necessary for:

User authentication.

Session management during active use.

We do not use cookies for tracking, advertising, or analytics purposes.

8. Security Measures

AIChat takes all reasonable technical and organizational measures to safeguard your data, including:

Data encryption during transfer and at rest.

Regular security audits.

Role-based access controls to limit access to sensitive information.

9. Third-Party Links

Our platform may contain links to third-party websites. AIChat is not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before providing any information.

10. Changes to This Privacy Policy

AIChat reserves the right to update this Privacy Policy to reflect changes in our services or legal obligations. Updates will be posted on this page, and significant changes will be communicated to users. Please review this Privacy Policy periodically for any updates.

11. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or your data, please contact us at:

Email: info@aichat.sk

AIChat is dedicated to maintaining your trust by protecting your privacy and handling your data responsibly.